Book an appointment

You book an appointment in Gate when a patient's visit is planned for a later day. Pick the department, the clinician and a time, then confirm the slot so the visit is expected at the desk. An appointment is a booked future slot for a visit that opens when the patient arrives.

Before you start

Book the appointment

1. 1

   Open the patient's desk

   Find the patient and open their desk. If the patient is new, register them first.

2. 2

   Start a booking

   Select Schedule Visit. The appointment dialog opens. A patient can hold several appointments, so this stays available even when one is already booked.

3. 3

   Choose the visit type

   Pick Outpatient, Inpatient or Day-care. An urgent arrival needs no appointment and opens through the emergency desk.

4. 4

   Pick the department and clinician

   Choose the department, the responsible clinician and the care team for the visit.

5. 5

   Choose a time

   Pick the date and time from the calendar. The calendar shows holidays, the clinician's leave and their availability, so only an open slot can be picked.

6. 6

   Clear any conflict

   If the time falls within 30 minutes of another of this patient's appointments, a possible-conflict warning appears. Confirm with Schedule anyway where the clash is intended. Changing the time clears the warning.

7. 7

   Confirm the slot

   Select Schedule to book. The appointment appears on the desk as Booked. If the write times out, the dialog stays open and reports the failure, so you can retry.

The appointment lifecycle

A booked appointment moves to Confirmed, then to Completed when the patient arrives and the visit opens. An appointment the patient misses is marked Missed, and one called off ahead of time is Cancelled.

Reschedule or cancel

Each appointment on the patient's desk carries a Reschedule and a Cancel action.

Common questions

Open the visit when the patient arrives for their appointment.