Procedure
If the system is slow
When Pensieve feels slow, this page helps you steady your work, keep the patient record safe, and carry on while the system recovers.
When Pensieve feels slow, steady your work before you retry. The patient record stays safe while the system catches up. This page helps you keep going and know when to raise it.
Your confirmed work is held
A save that Pensieve confirms is held with your name and the time. A screen that lags leaves that confirmed work in place.
Signs of slowness
A slow system shows in small ways. A button stays pressed for a moment. A list takes time to fill. A save spins before it settles.
These are signs the system is busy. Your work waits with it, and the record holds every entry you have confirmed.
Steady your work
- 1
Pause before you retry
Give the screen a moment to answer. A second tap can place a second entry.
If you tapped save twice, check the record once it settles and correct any duplicate.
- 2
Keep your entry in view
Stay on the screen you are filling. Your entry holds in the form until you confirm it.
If you move to another patient, return to finish the entry you started.
- 3
Let a save finish
When you confirm a save, wait for the confirmation to appear. The record holds the entry once Pensieve confirms it.
If a save spins for a while, wait rather than retrying, so one entry lands.
- 4
Work from your due list
Your due tasks stay on your list through a slow moment. The view catches up, and each task waits for you.
If your list is slow to load, give it time and open one patient at a time.
What stays safe
Every confirmed entry carries the person who made it and the moment they made it. Pensieve writes that record alongside the change itself, so a confirmed change always arrives with its trail.
A slow screen delays what you see. The record underneath holds steady.
If the slowness holds
If the slowness holds across several screens, tell your ward lead and report a problem so the support team can look. In an urgent clinical moment, reach the record through emergency access, which stays fully logged.
Does a slow save lose my entry?
A confirmed save is held. If a save is still in progress, your entry waits in the form until it settles, so you can confirm it once the screen answers.
Should I refresh the page?
Let the current action settle first. A refresh mid-save can leave you unsure which entry landed. Wait for the confirmation, then refresh if the screen stays stuck.
Is the record at risk while it lags?
The record holds every confirmed entry with its author and time. A lagging screen delays the view rather than the record.
Read what Pensieve keeps when a save is interrupted, on if you lost unsaved work.