Concept explainer
Process performance
Explains how Falcon reads Cadence process data to show how each operational process performs, where cases wait, and which steps run late.
Falcon reads the process data that Cadence feeds it and shows how each operational process performs, where cases wait, and which steps run late. It turns a running process into a measure a manager watches.
A process is a repeatable multi-step operational task that an administrator designs once, such as an admission checklist or an insurance-approval process. Cadence runs every live instance and feeds its performance to Falcon.
What Falcon reads from Cadence
Cadence records each live case as it moves from step to step. Falcon reads that record and turns it into measures: how long a case spends in each step, where cases gather, and which steps pass their due time.
Because one process runs across several departments, Falcon reports its performance in one place while keeping each department's cases distinct.
Where cases wait
The measure a process owner watches most is the waiting point, the step where cases gather before the next one begins. Falcon reads the time each case spends waiting and shows where the queue forms, so an owner reads the point that holds a process up.
Which steps run late
Cadence flags a step as overdue when it passes its due time. Falcon reads those flags across every live case and reports how often a step runs late, so an owner sees which steps carry the delay rather than reading one case at a time.
| Measure | What it reads | What it tells a process owner |
|---|---|---|
| Time in step | How long a case spends on each step. | Which steps take the longest to clear. |
| Waiting point | Where cases gather before the next step. | Where a queue forms and holds a process up. |
| Overdue steps | Steps that pass their due time. | Which steps run late and how often. |
| Throughput | Cases that open and close across a period. | How much work the process clears. |
From the board to the measure
Cadence gives a manager a live board of every case running now. Falcon reads the same activity across a period and turns it into a measure, so an owner watches today's cases on the board and reads the trend in Falcon.
One process, one reading
Because a process is designed once and reused across departments, its performance reads as one measure. An owner improves a step once and sees the effect wherever the process runs.
Common questions
Where does process performance data come from?
From Cadence, which runs every live case and records how each one moves. Falcon reads that record and turns it into measures across a period.
What is a waiting point?
The step where cases gather before the next one begins. Falcon reads the time cases spend there and shows where the queue forms.
How does Falcon know a step ran late?
Cadence flags a step as overdue when it passes its due time. Falcon reads those flags across every case and reports how often a step runs late.
Read how a manager watches live cases on the process board.