Concept explainer
Reminders
Explains how Quest raises reminder cards for the steps of a larger process and for patient follow up, and how they clear once acted on.
Some work belongs to a larger process rather than a single order. Quest raises reminder cards for the steps of a process and for patient follow up, and each card clears once you act on it.
Reminder cards
A reminder card is a due task that stands for a step of work. It shows the patient, the step and the moment it falls due, and it sits on the due list until someone acts on it. A dose has its own schedule. A reminder card carries the other timed steps of hospital work.
You act on the card the same way you act on any due task. When the step is done, the card clears.
Steps of a process
An operational process in Cadence runs in steps. When a live run reaches a step that falls due, Quest raises a reminder card for it and drops it onto the due list of whoever owns that step.
If the step passes its due time before anyone acts, it is flagged overdue, so a late step surfaces rather than sinking. Read how a process runs step by step in running a process, and how a late step is handled in overdue steps.
Patient follow up
Care often asks for a later contact, such as a review call after discharge, a repeat test in a week, or a check on a wound. Quest holds the due time and raises a reminder card when the moment arrives.
When a reminder is meant for the patient, Raven carries the message over the channel the patient has agreed to. The card on the staff side and the message on the patient side share the same due moment. See how a message is sent in communications.
How a card clears
A reminder card follows one shape. It is raised when the step falls due, it sits on the due list while the work is outstanding, and it clears the moment you record that the step is done.
If a card is still outstanding when you go off shift, it follows the role on the roster, so the next person on shift picks it up. The history keeps whoever acted on each step.
Common questions
What is the difference between a reminder and a dose?
A dose has its own medication schedule, with a due time for each dose. A reminder card carries the other timed steps, such as a process step or a follow up contact.
Does a reminder send a message to the patient?
A reminder meant for the patient is carried by Raven over the channel the patient has agreed to. A reminder for staff sits on the due list.
What happens to an overdue step?
A step that passes its due time is flagged overdue on the due list and on the process board, so a late step is visible rather than hidden.
Read how each member of staff reads and acts on these cards in your due list.