Product overview
Scheduling and due tasks
Explains how Quest turns timed work into due tasks for patients and staff, and keeps the history of what was done and when.
Timed work fills a hospital day. Quest turns that work into due tasks for patients and staff, and keeps the history of what was done and when.
Where this sits
Quest holds the timing of work. It reads what to schedule from the order and the process, and it hands delivery of a message to the communications tool. Its own job is the clock.
A due task
A due task is one piece of timed work with a moment it falls due. A dose of a drug at 09:00 is a due task. A follow up call three days after discharge is a due task. Each one carries a patient, an action and a due time, and it sits on a list until someone acts on it.
Quest reads timed work from across the platform and lines it up on one clock. You act on the task, and Quest records that you did.
Where tasks come from
Different kinds of timed work become a due task.
An ordered dose becomes a task the moment a clinician places a medication order in Forge. Each dose in the schedule gets its own due time. Read how in medication schedules.
A process step becomes a task when a run of a workflow in Cadence reaches a step that falls due. The step arrives as a reminder card. Read how in reminders.
A patient follow up becomes a task when care asks for a later contact, such as a review call or a repeat test. Quest holds the due time and raises the card when the moment arrives.
Your due list
Each member of staff sees their own due list, drawn from the tasks that belong to them on this shift. The list shows what is due now and what is coming up, so you read the ward from one place. Work through your due list to see how to open it and act on each task.
Marking what was done
When you act on a task, you record the outcome. A dose is given, held, refused or unavailable, and a due time that passes with nothing recorded stands as missed. A step is done. Quest keeps that history with your name and the time, so the record reads truthfully afterwards.
The history holds
A completed task carries who acted and when. A dose that was held, refused or unavailable stays visible with its reason, and a missed dose stays visible as the absence of one, so a gap in care is legible rather than lost.
Whoever is on shift
Quest coordinates with the duty roster in Nexus Manager, so a task lands with whoever is on shift. When a shift changes, the outstanding tasks move with the role rather than staying with a name who has gone home. See duty rosters for how the roster is kept.
The order timeline
Quest feeds the timeline shown inside a patient's active orders. Open the record and you see each dose and step in order of time, alongside the order it belongs to. This is the same history read from the patient's side rather than the ward's.
Common questions
Does Quest decide what to schedule?
Quest reads what to schedule from the order and the process. The clinician places the order and sets the intent. Quest holds the timing and records who acted.
What happens to a task when a shift ends?
Outstanding tasks follow the role on the roster, so the next person on shift picks them up. The history still names whoever acted on each one.
Where does a due task appear?
On your own due list, and on the timeline of the patient's active orders. The same task reads from the ward side and the patient side.
Read how each ordered dose becomes a scheduled task in medication schedules.